Terms of service
Terms and Conditions – True Piano Mastery
Welcome to the website of True Piano Mastery (“we,” “our website”). These terms and conditions apply to the use of our website, the purchase of digital products, and any services we may offer. By visiting this website or purchasing a product, you agree to these terms.
1. Website Use
You may use this website only for personal and non-commercial purposes. Filling out forms on the website (such as contact, registration, or request forms) does not automatically create an agreement unless explicitly confirmed by us in writing.
Access to certain parts of the website, such as free downloads or members-only pages, may require registration. You are responsible for maintaining the confidentiality of your account credentials.
2. Digital Products
When purchasing a digital product (such as but not limited to courses, guides, or sheet music), you are granted a personal, non-exclusive, non-transferable, and non-commercial license to use the material. You may not copy, distribute, upload, edit, resell, or publicly share any of the content.
3. Intellectual Property
Unless otherwise stated, all rights to the content on this website and in our products (including text, video, audio, sheet music, and exercises) belong to True Piano Mastery.
In the case of unauthorized use of our materials, we reserve the right to claim reasonable compensation, with a reference amount of €100 per day from the first day of infringement.
4. Services
Any custom services such as private coaching or consultations are arranged individually. These general terms do not apply to such services unless specifically agreed upon.
5. Prices & Payments
All prices are clearly listed on the product pages. We reserve the right to update prices at any time. Payments are securely processed through Shopify Payments, PayPal, or other available methods. Digital products are typically delivered via instant download or email.
6. Refund Policy
Due to the digital nature of our products and the immediate access provided after purchase, all sales are final and non-refundable. This policy exists to prevent misuse of our materials.
If you encounter a technical issue or a proven quality problem, please contact us within 14 days of purchase at info@truepianomastery.com. We will take appropriate steps, such as re-sending the product or resolving the issue.
7. Limitation of Liability & Indemnification
While we take care to ensure accuracy and functionality, True Piano Mastery is not liable for any damages arising from the use of our website, products, or services. Use of our materials is at your own risk. We do not guarantee specific results.
You agree to indemnify us from any liability, damage, or legal costs resulting from unauthorized use of our content or any violation of these terms.
8. Changes
We reserve the right to update or change these terms at any time. Any significant updates will be announced on the website. You are responsible for reviewing this page periodically.
9. Severability
If any provision of these terms is deemed invalid or unenforceable, the remaining provisions will remain in full effect. The invalid term will be replaced with a valid one that best reflects the intent of the original.
10. Governing Law
These terms are governed exclusively by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.
11. Contact
For questions, feedback, or support, please contact:
Email: info@truepianomastery.com